Welcome to ZokuGear. These Terms & Conditions govern your access to and use of our website and the purchase of products through it.
By accessing our website or placing an order, you agree to these terms. If you do not agree, please discontinue use of the website.
1. About ZokuGear
ZokuGear is an anime-inspired gym accessories brand offering products designed for fitness enthusiasts.
Throughout these terms, “ZokuGear,” “we,” “our” and “us” refer to the business operating the ZokuGear website. “You,” “your” and “customer” refer to anyone accessing the website or purchasing our products.
2. Eligibility and Website Use
By using this website, you confirm that you can legally enter into a binding agreement under applicable law.
You agree to use our website only for lawful purposes and not to:
- Engage in fraudulent purchases or payment activities.
- Provide false or misleading order information.
- Attempt to disrupt, damage or gain unauthorised access to our website.
- Interfere with other customers’ use of the website.
- Copy, reproduce or misuse our website content without appropriate authorisation.
We reserve the right to investigate suspected misuse and take appropriate action in accordance with applicable law.
3. Products and Descriptions
We make reasonable efforts to display accurate product descriptions, specifications, images and prices.
However, minor variations in colour, appearance or print placement may occur due to display settings, lighting, printing processes or manufacturing variations.
Product images are provided to help customers understand the product. Customers should review the available descriptions, specifications and product details before placing an order.
We do not use this provision to exclude remedies where a product is materially different from its description or where applicable law requires a remedy.
4. Product Availability
All products are subject to availability.
We may update, discontinue or modify products, designs, specifications and availability from time to time.
If a product becomes unavailable after an order has been placed, we will communicate the situation and arrange an appropriate resolution in accordance with applicable law.
5. Pricing, Taxes and Offers
Product prices, applicable taxes, shipping charges and other applicable fees will be displayed on the website or at checkout.
Prices and promotional offers may change without prior notice for future purchases. Changes will not override an existing confirmed order except where a correction or other action is legally permitted.
Discount codes, promotional offers and free-shipping benefits may be subject to specific eligibility conditions, expiry dates, minimum order values or product exclusions disclosed with the offer.
Customers should review the final payable amount before confirming an order.
If a genuine pricing or listing error is identified, we will review the affected order and communicate the appropriate next steps in accordance with applicable law.
6. Orders and Order Confirmation
Placing an order constitutes a request to purchase the selected products under the terms displayed at checkout.
Order confirmation, payment verification and acceptance may be subject to stock availability and necessary order checks.
We may contact customers to verify order details, particularly for Cash on Delivery (COD) orders.
If an order cannot be fulfilled, we will communicate the issue and provide an appropriate resolution, including a refund where required.
7. Payment Terms
Customers may use the payment methods displayed at checkout, which may include online payments and Cash on Delivery (COD).
Online payments may be processed through third-party payment providers, including Razorpay.
Customers are responsible for ensuring that their payment and delivery information is accurate. Any applicable COD fees or shipping charges will be displayed before order confirmation.
Payment-related issues, failed transactions and refunds will be handled in accordance with our Payment & Cash on Delivery Policy and applicable law.
8. Shipping and Delivery
ZokuGear currently ships orders within India only.
Orders are generally dispatched within 2–4 business days, although dispatch may take longer during high-demand periods, promotional events, public holidays or operational disruptions.
Tracking details become available after dispatch.
Delivery timelines are estimates and may vary depending on the courier, destination and other circumstances. Nothing in these terms excludes any delivery-related rights available to consumers under applicable law.
Please refer to our Shipping & Delivery Policy for further information.
9. Cancellations, Returns and Refunds
Order cancellations, returns, exchanges, replacements, refunds and Return to Origin (RTO) cases are governed by our published Return, Refund & Exchange Policy and applicable law.
Customers should review that policy before placing an order.
Where a refund is approved, it will be processed according to the applicable refund procedure. Refund timelines may depend on the payment provider and financial institution.
Nothing in these terms removes a consumer’s statutory rights.
10. Customer Responsibilities
Customers are responsible for:
- Providing accurate names, contact details and delivery addresses.
- Reviewing the order summary before payment or COD confirmation.
- Keeping account credentials secure.
- Responding to reasonable order-verification requests.
- Making themselves or an authorised recipient available to receive deliveries.
- Contacting customer support promptly if an order or delivery issue arises.
Incorrect details or unsuccessful delivery attempts may affect fulfilment and could result in a shipment being returned to origin.
11. Intellectual Property
Unless otherwise indicated, the ZokuGear name, logo, website layout, original product designs, product photography, written content and other original brand materials are owned by or licensed to ZokuGear.
You may not reproduce, distribute, modify, commercially exploit or use these materials without appropriate authorisation, except where permitted by law.
Some products may feature anime-inspired or other third-party-associated themes. This clause does not claim ownership of intellectual property belonging to third parties. All applicable third-party rights remain with their respective owners.
12. Third-Party Services and Links
Our website may use third-party services for payments, shipping, website hosting, communications and other functions.
We may also provide links to external websites for convenience.
Third-party services operate under their own terms and policies. We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.
13. Website Availability and Security
We aim to keep our website accessible and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, security incidents or service-provider disruptions.
We may update, maintain or modify website features when necessary.
Customers must not attempt to compromise website security, access restricted systems without authorisation or interfere with the website’s normal operation.
14. Limitation of Liability
To the extent permitted by applicable law, ZokuGear will not be responsible for indirect losses arising from circumstances outside our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection obligations relating to defective products, misrepresentation, refunds or other statutory remedies.
These terms do not limit any rights or remedies that consumers cannot lawfully waive.
15. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store and share personal information.
Please review our Privacy Policy to understand our data-handling practices.
16. Changes to These Terms
We may update these Terms & Conditions to reflect changes to our business, website, services or legal requirements.
The updated version will be published on this page with the revised date.
Changes will apply as permitted by law and will not unlawfully remove rights arising from existing transactions.
17. Governing Law and Disputes
These terms are intended to be governed by the laws of India.
Any dispute will be addressed in accordance with applicable Indian law and the procedures available to the parties. Nothing in these terms prevents a consumer from exercising any statutory right to approach a competent consumer dispute resolution forum.
18. Contact Us
For questions about these Terms & Conditions, please contact ZokuGear through the contact details published on our website.
Business: ZokuGear
Website: https://zokugear.com
Customer support email: [Insert your official support email address]
Thank you for shopping with ZokuGear. We appreciate your trust and support.