At ZokuGear, we aim to deliver our anime-inspired gym accessories safely and reliably. This Shipping & Delivery Policy explains our order processing timelines, shipping arrangements, delivery estimates and shipment tracking procedures.

1. Order Processing & Dispatch

Orders are generally processed and dispatched within 2–4 business days after order placement and payment confirmation, where applicable.
During high-demand periods, sales, promotional campaigns, festive seasons or periods of unusually high order volume, dispatch may take longer than the standard timeframe.
Sundays, public holidays and unforeseen operational disruptions may affect processing and dispatch timelines.
Cash on Delivery (COD) orders may be subject to verification before dispatch.
Dispatch timelines are estimates and are not guaranteed delivery dates.

We appreciate your patience during busy periods and will make reasonable efforts to process your order as promptly as possible.

2. Shipping Charges

ZokuGear offers free shipping in accordance with the applicable offers and promotions displayed on our website.

Free shipping eligibility may depend on the offer, minimum order value, product eligibility or other conditions specified at checkout.
Any applicable shipping charges or COD fees will be displayed at checkout before you confirm your order.
Customers should review the final order total before completing their purchase.

3. Domestic Shipping Only

Currently, ZokuGear ships orders within India only.

We do not offer international shipping at this time. Orders with delivery addresses outside India cannot be fulfilled through our website.

We may expand our shipping coverage in the future, subject to operational feasibility and the availability of suitable logistics services.

4. Estimated Delivery Time

Delivery timelines depend on the destination, courier partner and local delivery conditions.

Estimated delivery times, where displayed on our website or communicated to customers, are indicative only. Delivery may take longer due to remote locations, courier delays, public holidays, adverse weather, operational disruptions or other circumstances beyond our reasonable control.

Dispatch time and transit time are separate. The delivery period begins after the order has been dispatched.

5. Order Tracking

Tracking details become available after your order has been dispatched.

Once your shipment is handed over to the courier, we will share the available tracking details through the contact information provided with your order or another suitable communication channel.

You can use the tracking number or tracking link to follow your shipment’s progress.

Please allow time for the courier to update its tracking system after dispatch. If tracking information is unavailable or your shipment appears delayed, contact our customer support team with your order number.

6. Shipping Partners

ZokuGear may use third-party courier and logistics providers, including Shadowfax and other available shipping partners, depending on the destination and service availability.

We will make reasonable efforts to assist customers with shipment-related issues. Actual transit times and delivery attempts are subject to the assigned courier’s operations.

7. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping details, including their complete address, PIN code and contact number.

Delivery may fail due to an incorrect address, an unavailable recipient, an unreachable phone number, refusal to accept the shipment or other delivery-related circumstances.

Customers should respond to courier calls and messages and coordinate with the courier when necessary. Address changes after dispatch cannot be guaranteed and are subject to courier approval and availability.

8. Return to Origin (RTO)

A shipment may be returned to origin (RTO) when delivery cannot be completed, including situations involving repeated unsuccessful delivery attempts, refusal to accept the shipment or incorrect delivery information.

COD orders returned to origin will be reviewed in accordance with our order management procedures.
Prepaid orders returned to origin will be reviewed after the shipment returns to us.
Refund eligibility and processing for prepaid RTO orders will be governed by our Return, Refund & Exchange Policy and applicable law.
Repeated refused or unverifiable COD orders may be subject to additional verification or restrictions on future COD orders, where permitted by law.

If you expect difficulty receiving your shipment, please contact us promptly.

9. Delayed, Lost or Damaged Shipments

If your order appears delayed, lost or damaged during transit, contact our customer support team with your order number and available tracking details.

We will review the shipment status and coordinate with the courier where appropriate.

If the package arrives damaged or contains an incorrect or missing item, please retain the packaging and provide photographs or other relevant information to help us investigate and resolve the issue.

Your rights under applicable consumer protection laws remain unaffected.

10. Changes to This Policy

ZokuGear may update this policy when necessary. The latest version will be published on this page, along with the applicable update date.

11. Contact Us

For questions about shipping, delivery or order tracking, please contact ZokuGear through the contact details published on our website.

Please provide your order number and registered contact information so that we can assist you efficiently.

Thank you for shopping with ZokuGear. We appreciate your trust and support.