At ZokuGear, we respect your privacy and are committed to protecting the personal information you share with us when shopping on our website.

This Privacy Policy explains what information we collect, how we use and protect it, when we share it with third parties, and the choices available to you regarding your personal information.

By using our website, you acknowledge that you have read this policy. Where consent is required by applicable law, we will obtain it through the appropriate process.

1. Information We Collect

We may collect the following categories of information when you visit our website, place an order, create an account or contact us.

1.1 Personal and Contact Information

This may include:

• Full name.
• Email address.
• Mobile or telephone number.
• Billing and shipping address.
• City, state and PIN code.

1.2 Order and Transaction Information

When you place an order, we may collect information such as:

• Products purchased and order details.
• Order number and order history.
• Order status, delivery status and tracking information.
• Payment status, transaction references and refund records.
• Cash on Delivery (COD) order details.
• Return, exchange, cancellation and customer-support records.

1.3 Payment Information

Online payments on our website may be processed through third-party payment providers, including Razorpay.

Payment providers may process the information necessary to complete, verify and secure transactions. We may receive payment confirmation, transaction identifiers, payment status and related information.

Your complete card credentials, UPI PIN and banking passwords are not information we request through ordinary customer-support communications.

Payment providers handle payment information according to their own privacy policies and applicable requirements.

1.4 Technical and Website Usage Information

When you browse our website, certain technical information may be collected automatically, depending on the services and settings enabled on our website. This may include:

• IP address.
• Browser type and device information.
• Operating system.
• Pages visited and interactions with website features.
• Website access timestamps and diagnostic information.
• Cookie identifiers and similar technical information.

This information may be used to maintain website functionality, troubleshoot errors, improve performance and protect against fraud or unauthorised activity.

1.5 Customer Support Information

When you contact us about an order, refund, exchange, delivery or other enquiry, we may retain the information you provide.

For return, refund or replacement requests, we may also collect photographs, videos and other evidence you submit to help us assess the reported product issue.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing and fulfilling orders.
• Verifying payments and managing COD orders.
• Arranging shipping, delivery and order tracking.
• Communicating order confirmations, dispatch updates and delivery information.
• Handling cancellations, returns, exchanges, replacements and refunds.
• Responding to customer enquiries and complaints.
• Maintaining customer accounts and order history.
• Detecting and preventing fraud, misuse and unauthorised transactions.
• Maintaining website security and functionality.
• Managing accounting, taxation and other applicable legal obligations.
• Improving our products, services and shopping experience.
• Sending promotional communications where permitted and, where required, with your consent.
• Establishing, exercising or defending legal claims where necessary.

We aim to collect and use only information reasonably necessary for the relevant purpose.

3. How We Share Your Information

We do not sell your personal information to third parties as a business practice.

However, we may share relevant information with service providers and other parties when necessary for the purposes described in this policy.

3.1 Payment Providers

We may share the information required to process payments, verify transactions, investigate failed payments and issue refunds with payment providers such as Razorpay.

3.2 Shipping and Logistics Partners

We share relevant customer and order information with shipping partners, which may include Shadowfax and other courier providers, to facilitate dispatch, delivery, tracking, address verification and return shipments.

This may include your name, mobile number, delivery address, order reference and other information necessary to complete delivery.

3.3 Website Hosting and Technology Providers

Our website operates using WordPress, WooCommerce and associated hosting, security, website-management and technical services.

Relevant information may be processed by these providers to operate the website, maintain customer accounts, manage orders, protect the website and troubleshoot technical problems.

3.4 Customer Support and Communication Services

If we use third-party tools to manage customer enquiries, email, messaging or order notifications, relevant information may be shared with those providers to deliver the requested service.

3.5 Legal and Regulatory Authorities

We may disclose information when required by applicable law, a valid legal process, a competent authority or when reasonably necessary to protect our legal rights, customers, website or business.

3.6 Business Transfers

If our business undergoes a merger, restructuring, sale or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

Third-party providers may process information according to their own terms and privacy policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve the shopping experience.

Depending on the features enabled, cookies may be used to:

• Keep products in your shopping cart.
• Maintain login sessions and customer account functionality.
• Remember certain preferences.
• Support checkout and payment-related functionality.
• Analyse website performance and usage.
• Help protect the website against suspicious activity.

Some cookies may be placed by third-party services integrated into our website.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect shopping-cart functionality, account access, checkout or other website features.

Where required, we will obtain appropriate consent before using non-essential cookies or similar technologies.

5. Marketing Communications

We may use your contact information to send promotional messages about new products, offers, launches and other ZokuGear updates where permitted by law and where the necessary consent has been obtained.

You can opt out of promotional communications by using the unsubscribe option where available or by contacting us through our official support channel.

Even if you opt out of marketing messages, we may continue sending essential communications relating to existing orders, payments, shipping, refunds, account security and other necessary service matters.

6. Data Security

We take reasonable measures appropriate to our business and the information we handle to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, website security tools, restricted access to customer information and the use of reputable service providers.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers should use strong passwords, protect their account credentials and avoid sharing confidential payment information through unofficial communication channels.

If you believe your account or personal information has been compromised, please contact us promptly.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, taxation, dispute resolution, fraud prevention and legal compliance.

Retention periods may vary depending on the type of information and the applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable law and any legitimate need to retain records.

Deleting a customer account does not necessarily mean that all associated order, financial or transaction records can be deleted immediately. Certain records may need to be retained to meet legal or regulatory obligations.

8. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a concern or submit a privacy-related complaint.
• Exercise other rights available under applicable data protection law.

To make a privacy-related request, contact us using the details provided in the Contact Us section.

We may ask for reasonable information to verify your identity before acting on a request. We will respond in accordance with applicable law.

Some requests may be limited where information must be retained for legal, accounting, security or other permitted purposes.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services for payment processing, delivery, communication and other functions.

These third parties operate under their own privacy policies, terms and practices.

ZokuGear does not control the privacy practices of independent third-party websites. We encourage customers to review the relevant privacy policies before providing information directly to those services.

10. International Data Processing

Although ZokuGear currently ships orders within India only, some technology or service providers may process or store information in locations outside India.

Where applicable, such processing will be subject to the relevant provider’s arrangements and the requirements of applicable law.

International shipping availability and the location in which information is processed are separate matters.

11. Children’s Privacy

Our website is intended for customers who can lawfully use our services and make purchases under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are legally required.

Where applicable law requires parental consent or additional safeguards, we will follow those requirements.

If you believe that a child has provided personal information in circumstances that require attention, please contact us so that we can review the matter and take appropriate action.

12. Automated Communications and Order Verification

We may use automated systems or software to support order processing, customer notifications, fraud prevention, delivery coordination and customer support.

These systems may process order and contact information to perform the requested service.

Where a decision or processing activity is subject to specific legal requirements, we will handle it in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers or legal requirements change.

The revised version will be published on this page with an updated date.

We encourage customers to review this page periodically to stay informed about how their personal information is handled.

Where required by applicable law, we will provide notice or obtain consent for material changes.

14. Contact Us and Privacy Complaints

If you have questions about this Privacy Policy, wish to exercise a privacy right or want to raise a complaint regarding your personal information, please contact ZokuGear through the official contact details published on our website.

Please provide enough information to help us identify your request. We may seek additional information when reasonably necessary to verify your identity.

Business: ZokuGear
Website: https://zokugear.com
Privacy contact email: [Insert your official support email address]
Grievance contact: [Insert the designated grievance contact, where applicable]

We will review privacy-related complaints and respond in accordance with applicable law.

15. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable Indian laws and regulations, including relevant data protection and consumer protection requirements.

Nothing in this policy is intended to exclude or restrict any rights available to individuals under applicable law.

Thank you for trusting ZokuGear. We are committed to handling your information responsibly and protecting your shopping experience.